Questions, answered
Can’t find it here? Contact us.
The glass
Does the Notch make the glass spill?
No. Fill to the base of the Notch (about 13 oz) or below and swirl as you normally would. The 16 oz bowl leaves plenty of headroom.
Is it really dishwasher safe?
Yes. Use the top rack and a gentle cycle to keep the crystal brilliant for years.
Is it for red or white wine?
Both. It is a universal shape designed for red, white and rosé.
Is it left-handed friendly?
Yes. Turn the glass so the Notch faces you, whichever hand you hold it in.
What if a glass arrives broken?
Email a photo of the damage to us within [X] days of delivery and we will send a replacement. [CONFIRM POLICY]
Can I personalize a set?
Yes, on sets of 4 and 8. Tick “Personalize this set” on the product page. A personalized set of 4 is $74.99 and a set of 8 is $139.99. We send a proof before we etch.
Shipping & returns
How long does shipping take?
Orders ship within [X] business days. Personalized orders ship [X] business days after you approve the proof. [CONFIRM]
How much is shipping?
Free over [$ THRESHOLD]. Otherwise calculated at checkout.
What if a glass arrives broken?
Email a photo within [X] days of delivery and we’ll send a replacement at no cost. [CONFIRM POLICY]
Can I return my order?
Unused glasses in original packaging can be returned within [30] days. Personalized glasses can’t be returned unless they arrive damaged. [CONFIRM POLICY]
Do you ship internationally?
[Yes / No, list countries]
Trade
What is the minimum order?
Master cases hold 24 glasses. Custom-artwork gift boxes start at 100 boxes (200 glasses). [CONFIRM]
Can you etch our logo?
Yes, from $2 to $4 per glass. Some limits apply to font size, letters and logo size.
How do I get pricing?
Request trade pricing and we’ll reply within one business day.
Get the one-page aroma guide.
How to swirl, nose and sip with the Notch, plus early access to new sets. One email a month at most.